Terms & Conditions

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TERMS AND CONDITIONS

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Fresh Touch Cleaning Solution

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Effective Date: October 10, 2026

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Welcome to Fresh Touch Cleaning Solution!

By booking or purchasing our cleaning services, you agree to the following Terms and Conditions. Please review these terms carefully before scheduling an appointment.

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1. Services Provided

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Fresh Touch Cleaning Solution provides professional residential and commercial cleaning services, including:

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• Standard Cleaning

• Deep Cleaning

• Move-In and Move-Out Cleaning

• Office and Commercial Cleaning

• Post-Construction Cleaning

• Carpet Cleaning

• Window Cleaning

• Laundry and Folding

• After-Party Cleaning

• Additional Cleaning Services

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Services are performed according to the selected package, agreed scope of work, and any approved add-ons.

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Tasks not included in the booked package may require additional fees.

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2. Booking and Appointments

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Customers must provide accurate contact information, property details, and service requirements when booking.

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Appointments are subject to availability and are confirmed once accepted by Fresh Touch Cleaning Solution.

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Customers must disclose any conditions that may require additional cleaning time, specialized equipment, or additional staff.

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We reserve the right to request additional information before confirming a service.

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3. Payments and Pricing

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• Prices depend on property size, condition, service type, and requested add-ons.

• Payment is due according to the terms displayed during booking or stated in the service agreement.

• Additional services require customer approval before additional charges are applied.

• Customers are responsible for paying the agreed service amount.

• Commercial cleaning contracts may have separate payment terms.

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We reserve the right to update our prices for future bookings.

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4. Cancellation and Rescheduling

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We understand that schedules may change.

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Our cancellation policy is as follows:

• 48 hours or more before service: Full refund of prepaid cleaning fees.

• 24–48 hours before service: 50% refund of prepaid cleaning fees.

• Less than 24 hours before service: Payments are generally nonrefundable.

• No-shows or denied property access: The appointment may be treated as a no-show and the cleaning fee may be nonrefundable.

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Rescheduling requests are subject to availability.

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Any applicable cancellation fees will be disclosed during booking.

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5. Customer Responsibilities

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Customers agree to:

• Provide safe and reasonable access to the property.

• Ensure running water and electricity are available.

• Secure pets before the cleaning appointment.

• Secure cash, jewelry, important documents, and other valuables.

• Notify us of delicate surfaces or items requiring special care.

• Disclose known safety hazards, pest infestations, mold, or biohazards.

• Provide accurate information about the condition of the property.

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Failure to meet these requirements may result in delays, additional charges with customer approval, or cancellation.

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6. Cleaning Supplies and Equipment

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Fresh Touch Cleaning Solution generally provides cleaning supplies and equipment necessary to perform the booked service.

Customers must inform us in advance about allergies, sensitivities, or preferences regarding cleaning products.

Requests to use customer-provided products must be approved before service.

We may decline to use products or equipment that we reasonably believe are unsafe or unsuitable.

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7. Satisfaction Guarantee

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Customer satisfaction is important to us.

If you are dissatisfied with any portion of your cleaning, please contact us within 24 hours of service completion.

We will review the concern and, where appropriate, arrange a complimentary touch-up of areas included in the original service.

Photographs may be requested to help assess the concern.

A touch-up does not include new services or additional cleaning tasks outside the original agreement.

This guarantee does not limit any rights available under applicable law.

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8. Refund Policy

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Completed cleaning services are generally nonrefundable, except as required by law or where we determine a refund is appropriate.

If an agreed service was not completed or performed properly, we may offer a touch-up, partial refund, or full refund depending on the circumstances.

Approved refunds will generally be processed to the original payment method within 5–10 business days.

Please refer to our full Refund Policy for additional details.

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9. Property Damage and Liability

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Our team takes reasonable care while working in customers’ homes and businesses.

Customers must report suspected property damage as soon as reasonably possible and provide relevant information.

Fresh Touch Cleaning Solution will investigate reported incidents and address responsibility in accordance with applicable law and insurance coverage.

We are not responsible for damage caused solely by pre-existing defects, normal wear and tear, or conditions outside our control.

Nothing in these Terms excludes liability that cannot legally be excluded.

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10. Health and Safety

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For the safety of our employees and customers, we may decline, pause, or stop cleaning services when unsafe conditions are present.

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Examples include:

• Hazardous chemicals or materials

• Human or animal waste requiring specialized remediation

• Blood or other potentially infectious materials

• Extensive mold contamination

• Severe pest infestations

• Unsafe structural conditions

• Exposed electrical hazards

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Specialized hazardous-material cleanup is not included in standard cleaning services.

If service cannot proceed safely, we will discuss available options and any applicable charges.

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11. Post-Construction Cleaning

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Post-construction cleaning includes only the tasks described in the accepted service agreement.

Unless separately agreed upon, our services do not include removal or transportation of large construction debris, hazardous materials, or heavy building waste.

We are not responsible for dust or debris generated by contractors after our cleaning is completed.

Additional cleaning visits may be quoted separately.

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12. Laundry and Folding Services

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Customers must provide any relevant garment-care instructions and identify delicate or specialty items.

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We will use reasonable care when handling clothing and linens.

Customers should separate items requiring dry cleaning or specialized treatment.

We are not responsible for damage caused solely by pre-existing garment defects or inaccurate care instructions.

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Any damage caused by our negligence will be addressed in accordance with applicable law.

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13. Access to the Property

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Customers must provide an agreed method of entry at the scheduled appointment time.

If access is unavailable, our team will attempt to contact the customer.

If access cannot be obtained within a reasonable period, the appointment may be canceled and applicable no-show charges may apply.

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Customers are responsible for ensuring that alarm systems and access instructions are accurate.

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14. Additional Services and Fees

Additional services may include:

• Interior refrigerator cleaning

• Interior oven cleaning

• Interior window cleaning

• Laundry and folding

• Carpet cleaning

• Excessive buildup removal

• Other approved cleaning add-ons

Additional fees will be communicated and approved before the extra work is performed.

15. Recurring Cleaning Services

Customers who book weekly, biweekly, or monthly services agree to the scheduling and payment terms confirmed during booking.

Recurring appointments are subject to availability.

Price changes will be communicated before they apply to future services.

Commercial contracts or cleaning memberships may have separate written agreements.

16. Photography and Privacy

We may document property conditions or completed work when reasonably necessary for quality assurance, service records, or damage investigations.

Photographs that identify a customer’s home, business, personal belongings, or confidential information will not be used for marketing without proper permission.

Customer information will be handled following our Privacy Policy.

17. Changes to Services

Fresh Touch Cleaning Solution may change service offerings, prices, and these Terms and Conditions.

Changes will be posted on our website and will apply to future bookings.

Material changes to confirmed appointments will be communicated to affected customers.

18. Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina, subject to applicable consumer protection laws and other mandatory legal requirements.

19. Contact Information

For questions about our services, policies, or appointments, please contact:

Fresh Touch Cleaning Solution

Location: North Carolina, USA

Phone: [Business Phone Number]

Email: [Business Email Address]

Website: [Business Website URL]

20. Acceptance of Terms

By booking a cleaning service with Fresh Touch Cleaning Solution, customers acknowledge that they have been provided access to these Terms and Conditions and agree to the terms applicable to their booking, to the extent allowed by law.

Thank you for choosing Fresh Touch Cleaning Solution. We look forward to making your space fresh, clean, and comfortable!