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Refund  Policy

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Fresh Touch Cleaning Solution

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Effective Date: October 10, 2026

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At Fresh Touch Cleaning Solution, customer satisfaction is important to us. We strive to provide reliable, professional, and high-quality cleaning services to every customer.

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We understand that situations may arise where a customer needs to cancel an appointment or is dissatisfied with a service. The following policy explains how refunds, cancellations, and service concerns are handled.

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1. Cancellation and Refunds

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  • 48 hours or more before your appointment: Customers may cancel and receive a full refund of any prepaid cleaning fees.

  • 24–48 hours before your appointment: Customers may cancel and receive a 50% refund of prepaid cleaning fees.

  • Less than 24 hours before your appointment: Payments are nonrefundable.

  • No-shows or inability to access the property: If our cleaning team arrives at the scheduled time but cannot access the property, the appointment may be considered a no-show and the cleaning fee may be nonrefundable.

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2. Customer Satisfaction Guarantee

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We are committed to delivering quality cleaning services.

If you are dissatisfied with any part of your cleaning, please contact us within 24 hours after the service is completed.

We will review your concerns and, when appropriate, offer a complimentary touch-up cleaning of the affected areas.

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Customers may be asked to provide photographs to help us evaluate the concern.

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3. Refunds for Completed Cleaning Services

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Because cleaning is a labor-based service, completed services are generally nonrefundable.

However, if a service was not performed as agreed, Fresh Touch Cleaning Solution will review the situation and may provide:

  • A complimentary touch-up cleaning

  • A partial refund for services not performed

  • A full refund when appropriate

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Refund requests are evaluated based on the circumstances and applicable law.

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4. Move-In, Move-Out, and Deep Cleaning

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These services often require additional time, labor, and preparation.

Customers should disclose excessive dirt, buildup, damage, or other conditions that could affect the cleaning.

Additional work outside the original service agreement may require an updated quote and customer approval.

Refunds will not ordinarily be provided for tasks that were not included in the agreed cleaning package.

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5. Post-Construction Cleaning

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Post-construction cleaning results may be affected by ongoing construction, new dust accumulation, and work performed by other contractors.

We are not responsible for new debris or dust created after our cleaning service is completed.

Any concerns about the cleaning work performed by our team should be reported within 24 hours.

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6. Refund Processing

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Approved refunds will generally be issued to the original payment method within 5–10 business days, depending on the payment provider and financial institution.

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7. Exceptions

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Nothing in this policy limits rights or remedies customers may have under applicable consumer protection laws.

Fresh Touch Cleaning Solution reserves the right to review unusual circumstances individually and offer appropriate resolutions.

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8. Contact Us

To request a refund or report a cleaning concern, please contact:

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Fresh Touch Cleaning Solution

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